If you don't want automatic subtitles and you're using an Apple TV, go to Settings > Video and Audio, then turn off Automatic Subtitles. If you're using a smart TV or streaming device, go to Settings > General, then turn off Automatic Subtitles. When the characters are speaking foreign languages, I don't get any subtitles. I am NOT reffering to Closed Captions which work fine. It worked fine before the switch from HBO Max to Max. I've tried reinstalling the app with no success. Interestingly, and I fast forward or rewind and it shows you the little preview thumbnail, I can see Open HBO Max. Do one of the following: Phone, tablet or computer: Choose the Menu icon , and then choose Genres. TV device: Choose the Browse icon . Choose Latino (Spanish/Portuguese) or International. International HBO series and movies play with the original audio and English subtitles when available (no audio dubbing). Check the system-wide settings. From the Roku Home screen, navigate to Settings > Accessibility > Captions mode and ensure it’s set to Off. You can also access this setting by * Button on your remote to access the Options menu, or press the Voice button (the one with a microphone) on your remote and use a voice command such as “Turn off 1. Check HBO’s Server Status 2. Check Your Ping 3. Disable Your VPN 4. Reboot Your Streaming Device 5. Update or Uninstall and Reinstall HBO Max 6. Clear Your Web Browser Cache 7. Clear Your App Cache 8. Check Your Caption Settings 9. Try a Different Device 10. Report to HBO Max Help 1. Check HBO’s Server Status It’s not fixed at all in the HBO Max app. Why is the HBO streaming experience sub par compared to every other streaming media provider. Subscribers should not have to adjust the resolution on their devices. Bring back the scaling function which has always worked until recently. By default, Apple TV uses the best audio format available. If surround sound isn't working, try changing the audio format to Dolby Digital 5.1. To do this, on your Apple TV go to Settings > Video and Audio > Audio Format and turn on Change Format. Here you can choose Dolby Digital 5.1 (instead of Use Best Available). On Application. Open HBO Max App. Click the Video you want to watch. Move the cursor on your video to make the menu appear. While streaming, tap the screen. Tap on the Speech Bubble/CC icon. If a tab appears, select Off under the Subtitles section. Press the Cross (X) button to close the tab. Go into xbox settings, accessibility, captions, turn off the captions, and then hbo max generations their own that look fine. 1. Code_Nyro. • 8 days ago. More than a year later, it is still happening on xbox. This is affecting all shows where the subtitles need to appear on the top of the screen. The subtitles issue on Gomorrah has now been fixed as per HBO on Twitter. Hi Rod, we appreciate you reaching out to us. This issue with the English subtitles for Gomorrah season 4 should be resolved. If you’re still having difficulty steaming with the English subtitles, please let us know which episode (s), so we can dig into this. iOaB.